Shipping policy

OVERVIEW

Welcome to INYRA. The terms “we”, “us”, “our”, and “INYRA” refer to INYRA.

INYRA operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the “Services”). INYRA is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully before using our website or placing an order.

By accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into an agreement under applicable law.

When using our website or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, phone number and shipping address.

You agree that all information you provide to INYRA is accurate, complete and current.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must not use another person's account or provide false or misleading information.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products, images, descriptions, colours, sizes and other details as accurately as possible.

However, colours and product appearance may vary depending on your device, screen settings and other technical factors.

Product availability, descriptions, specifications, prices and images may be changed or updated without prior notice.

INYRA reserves the right to discontinue products or limit the quantity of products available for purchase.

SECTION 3 – ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

An order will be considered accepted once INYRA has successfully processed the order and payment, where applicable, and issued an order confirmation.

We reserve the right to refuse, cancel or modify an order in circumstances including product availability issues, pricing or listing errors, suspected fraudulent activity, payment issues, or other legitimate reasons.

If we cancel or modify an order after payment has been received, we will notify you using the contact information provided with your order and, where applicable, process the appropriate refund.

Please carefully review your order before completing your purchase.

Returns and refunds are subject to our Return & Refund Policy.

SECTION 4 – PRICES AND BILLING

Product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time you place the order, unless there is an obvious pricing or technical error.

Shipping charges, applicable taxes and other charges, where applicable, will be displayed during the checkout process or communicated as required.

You agree to provide accurate and complete billing, payment and contact information when placing an order.

You confirm that you are authorized to use the payment method used for your purchase.

SECTION 5 – SHIPPING AND DELIVERY

INYRA ships orders according to the shipping options and delivery timelines displayed on our website or during checkout.

Delivery timelines are estimates and may be affected by factors outside our reasonable control, including courier delays, weather, transportation disruptions, incorrect or incomplete delivery information, holidays, or other unforeseen circumstances.

Customers are responsible for providing an accurate and complete shipping address and contact information.

If an order is delayed or there is an issue with delivery, please contact our support team.

For detailed information regarding shipping, please refer to our Shipping Policy.

SECTION 6 – RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Eligible return requests must generally be submitted within 3 days of receiving the order.

Customers must contact INYRA before sending any product back.

For eligible damage, defect or incorrect-product claims, customers may be required to provide clear photographs and a complete video of the product and the reported issue through our support email or WhatsApp.

All returned products are subject to inspection and verification by INYRA before a refund or exchange is approved.

We may reject a return or refund where the product does not meet the applicable return conditions or where the reported issue cannot be verified.

Please review our complete Return & Refund Policy before requesting a return.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to the INYRA name, logo, branding, product images, photographs, graphics, text, videos, designs, layouts and other materials, is owned by INYRA or used with appropriate rights or permission.

You may use our website and its content only for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, transmit, sell, create derivative works from, or commercially exploit our content without prior written permission from INYRA.

Unauthorized use of our intellectual property is prohibited.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our Services may contain links, integrations or services provided by third parties, including payment providers, shipping providers, analytics services, social media platforms and other service providers.

We do not control third-party websites or services and are not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

SECTION 9 – SHOPIFY

INYRA is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store. Purchases made through our store are transactions between you and INYRA.

Shopify is not responsible for the products sold by INYRA or for the fulfillment of orders, returns, refunds, customer support or other matters relating to transactions between you and INYRA.

SECTION 10 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices and rights available to you.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our Services are hosted by Shopify, certain customer information may be processed by Shopify and other service providers as necessary to operate the store and provide services to you.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, photographs, videos, suggestions, ideas or other content to INYRA, you represent that you have the right to submit that content and that it does not violate the rights of any third party.

By submitting content to us, you grant INYRA permission to use, reproduce, display and publish that content for purposes related to operating, promoting and improving our Services, subject to applicable law.

We may remove content that is unlawful, misleading, abusive, offensive, fraudulent, infringing or otherwise inappropriate.

SECTION 12 – ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or other information.

INYRA reserves the right to correct such errors and update information when necessary.

If an obvious error affects an order, we may contact you regarding the order and, where appropriate, offer the available options under applicable law.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not:

Use our Services for fraudulent or unlawful purposes.
Provide false or misleading information.
Attempt to interfere with the operation or security of our website.
Upload or transmit malicious code, viruses or harmful material.
Attempt to gain unauthorized access to our systems or accounts.
Copy, scrape or reproduce substantial portions of our website or content without permission.
Infringe the intellectual property or other rights of INYRA or third parties.
Use our Services to harass, abuse, threaten or harm others.
Attempt to circumvent security or access restrictions.
Use automated methods to interfere with or improperly access our Services.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 – OPTIONAL TOOLS

We may provide access to third-party tools or services as part of our Services.

Such tools may be provided by third parties and may be subject to their own terms and conditions.

Your use of such tools is subject to the applicable third-party terms.

SECTION 15 – TERMINATION

We may restrict or terminate your access to our Services where permitted by applicable law, including where you violate these Terms or misuse our Services.

Any provisions that by their nature should continue after termination will remain effective, including provisions relating to intellectual property, privacy, liability and applicable legal obligations.

SECTION 16 – DISCLAIMER

To the extent permitted by applicable law, our Services are provided on an “as available” basis.

We make reasonable efforts to keep our website accurate and available, but we do not guarantee that the website will always be uninterrupted, completely error-free or available at all times.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, INYRA will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services or your violation of these Terms or applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other applicable policies, constitute the terms governing your use of our Services and purchases from INYRA.

SECTION 21 – CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The updated version will be posted on this page with the revised effective date where appropriate.

Your continued use of our Services after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms will be governed by the applicable laws of India.

Any disputes arising in connection with these Terms or your transactions with INYRA will be subject to the jurisdiction of the courts having appropriate jurisdiction over INYRA's business, subject to applicable consumer protection laws.