Legal notice

Haan, Legal Notice bana sakte ho, lekin wording aisi rakho ki INYRA fraudulent/misleading claims ko verify karke reject kar sake aur zarurat padne par appropriate legal action le sake. Directly “false claim kiya to legal notice jayega” likhne ke bajay professional language better hai. India ke e-commerce rules grievance mechanism aur fair practices ko require karte hain. Consumer Affairs

Ye copy-paste ready version rakho:

LEGAL NOTICE & FRAUD PREVENTION

At INYRA, we take customer complaints, return requests and refund claims seriously. To protect both our customers and our business from fraudulent or misleading claims, all return, refund, damage and replacement requests are subject to verification.

1. Genuine Claims Only

Customers are required to provide accurate and truthful information when submitting a return, refund, replacement or damage claim.

Knowingly submitting a false, misleading or fraudulent claim, including falsely claiming that a product was damaged, defective, incorrect or missing, is strictly prohibited.

2. Strict Product Verification

All eligible returned products may be inspected and verified by INYRA before any refund or replacement is approved.

Our verification may include checking:

Product identity and SKU/order details
Product condition
Reported damage or defect
Signs of use, wear, alteration or tampering
Original packaging and accessories
Product photographs and videos submitted by the customer
Dispatch records and available quality-check records

A refund or replacement will not be automatically approved merely because a damage or defect has been reported.

3. Photo & Video Requirement

For a damaged, defective, incorrect or missing-item claim, customers must provide clear photographs and an unedited video showing the product and the reported issue.

Where reasonably possible, customers are strongly advised to record the package opening/unboxing from the beginning, showing the sealed package, shipping label, opening process and the product received.

This evidence may be required to help us investigate the claim.

4. Empty Box or Missing Product Claims

If a customer claims that a package was received empty or that a product was missing, INYRA may require supporting evidence, including an unboxing video, photographs of the package and shipping label, and other information necessary to investigate the claim.

The absence of an unboxing video does not automatically mean that a claim will be rejected. However, INYRA may consider all available evidence, including packaging condition, shipping information, dispatch records and other relevant information when determining the outcome.

5. False or Repeated Claims

If a customer is found to have knowingly submitted false, misleading or fraudulent claims, or repeatedly submitted claims that are determined to be fraudulent after verification, INYRA reserves the right, to the extent permitted by applicable law, to:

Reject the relevant return, refund or replacement request.
Restrict or suspend future return/refund privileges.
Cancel or restrict future orders where legally permitted.
Restrict or terminate access to customer accounts.
Preserve relevant order, communication, delivery and claim records.
Report suspected fraud to the relevant payment, delivery or other service provider where appropriate.
Take appropriate legal action or pursue available legal remedies where warranted.

6. Tampering or Product Substitution

Customers must return the same product supplied by INYRA.

Returning a different product, used product, altered product, damaged product that was not supplied in that condition, empty packaging, counterfeit/substituted product or any item that has been intentionally tampered with may result in rejection of the return or refund request.

Where appropriate, INYRA may preserve evidence and take further action permitted under applicable law.

7. Return Authorization

Customers must contact INYRA before sending any product back.

Products returned without prior communication or authorization may be subject to verification before any action is taken.

All eligible returns remain subject to INYRA's Return & Refund Policy.

8. Customer Cooperation

Customers are expected to cooperate reasonably during an investigation and provide accurate information, photographs, videos, order details and other evidence requested by INYRA.

Providing false information or deliberately withholding relevant information may affect the outcome of a claim.

9. No Automatic Refund

Submission of a return, damage or refund request does not guarantee approval.

Refunds or replacements are processed only after the applicable verification and inspection process has been completed and the claim has been approved in accordance with INYRA's policies and applicable law.